سياسة الاسترداد

At ZARHAA, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 72 hours of delivery.

To be eligible for a return, the item must be unused, unworn, undamaged, and in its original condition. All original packaging, tags, labels, accessories, and other items included with the product must be returned. Products that have been used, worn, damaged, altered, or returned without their original packaging may not be accepted.

To request a return, please contact us within 72 hours of receiving your order through our Contact Us page. Please provide your order number and, where applicable, clear photos of the product and the issue. Our team will review your request and provide further return instructions.

Once the returned item is received and inspected, we will notify you whether your return has been approved. If approved, the applicable refund will be processed according to the original payment method. Refund processing times may vary depending on your payment provider or bank.

Items that are damaged due to misuse, improper handling, normal wear and tear, or returned after the 72-hour return period may not qualify for a refund.

Important: Please do not send an item back before contacting ZARHAA and receiving return instructions, as unauthorized returns may not be accepted.

ZARHAA reserves the right to refuse a return or refund if the returned product does not meet the conditions stated above.

Note: This policy is provided as a general e-commerce policy and is not legal advice. You should ensure that it complies with the consumer-protection laws applicable to your business and customers.